Terms and Conditions

Standard Terms and Conditions of Business
1. Definitions

In these conditions of contract:
"Key Travel" means Key Travel, Inc., a Delaware corporation with its principal office at: 1500 JFK Boulevard, Suite 1031, Philadelphia, PA 19102 and/or its subsidiaries and/or its associated companies and/or its authorized agents appointed in writing by Key Travel.
"Customer" means any person, firm or company with whom Key Travel contracts for the provision of Arrangement Services by Key Travel or with whom Key Travel contracts, as agent for a Third Party Supplier for the provision of Travel Services.
References to “you”, “your” etc., are references to the Customer, authorized representatives of the Customer or those for whom travel is requested by the Customer.
“Authorized Bookers” means any person authorized by the Customer to use the Arrangement Services.
"Arrangement Services" means Key Travel's services in recommending, booking and/or otherwise arranging, negotiating and reporting of the supply of Travel Services by Third Party Suppliers to the Customer including without limitation the provision of Online Booking Services.
"Passenger" means any Passenger in respect of whose travel Key Travel provides the Arrangement Services or organizes Travel Services on the instructions of the Customer.
"Third Party Suppliers" means any third parties who supply any Travel Services to the Customer. The identity of the relevant Third Party Supplier for a Travel Service will be communicated to the Customer by Key Travel.
“Travel Services” means travel by air, land or sea, accommodation, car rental, travel insurance or other related travel services.
“Online Booking Services” means any system provided by Key Travel to enable the Customer to make online bookings for Travel Services.

2. General

a) These conditions shall be deemed to be incorporated into all contracts for Arrangement Services made by Key Travel with the Customer to the exclusion of all other terms and conditions and all work undertaken by Key Travel shall be deemed to be carried out on the terms of these conditions unless otherwise expressly agreed in writing by Key Travel.

b) Key Travel shall provide such Arrangement Services to the Customer and organize such Travel Services for the Customer as may be requested by the Customer and agreed by Key Travel from time to time. In the absence of any express written instructions to the contrary which are agreed by Key Travel, Key Travel may accept (and the Customer shall be bound by) any requests made by any employee, agent or other representative of the Customer.

c) When taking bookings for or otherwise arranging Travel Services Key Travel will be acting as a disclosed agent and the relevant Third Party Supplier will be responsible for providing the Travel Services to the Customer. Key Travel will not be responsible for any default or failure in any supply by any Third Party Supplier or for any loss, claim, cost, damage or injury incurred by the Customer or any Passenger (directly or indirectly) as a result of the acts or omissions of the Third Party Supplier.

d) By making a booking, the Customer will be entering into a legally binding contract with the relevant Third Party Supplier in respect of the Travel Services to be provided by such Third Party Supplier. The contract for the Travel Services will be subject to the terms and conditions of that Third Party Supplier (copies of which are available to the Customer on request) and the Customer will be bound by such terms and conditions. It is the responsibility of the Customer to ensure that it and its Passengers comply with such terms and conditions including those which relate to check-in times, luggage allowances etc.

e) No Passenger or any other third party will have any rights against Key Travel except as set forth.

3. Fees and Payment

a) The Customer shall pay to Key Travel on demand all costs, fees, taxes etc as invoiced by Key Travel to the Customer in respect of any Arrangement Services and any Travel Services in accordance with the payment terms set out in such invoice or otherwise agreed by Key Travel.

b) Key Travel reserves the right to request advance payment for Arrangement Services and/or Travel Services.

c) Travel Services which are not ticketed/confirmed at the time of booking may incur a higher fee than that given at the time of booking. Until the booking is confirmed and committed to by the Customer the price cannot be guaranteed and is subject to change.

d) Key Travel may charge a booking fee or receive commission from bookings for Travel Services.

e) A convenience fee will be payable by the Customer at Key Travel’s standard rate for any costs incurred by Key Travel if payments are made by credit card.

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