Air Ticket

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An airline ticket is a document, issued by an airline or a travel agency, to confirm that an individual has purchased a seat on a flight on an aircraft. This document is then used to obtain a boarding pass, at the airport.

What is the ticketing system?

An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization.

All tickets contain details of the following information

  • The passenger's name.
  • The issuing airline.
  • A ticket number, including the airline's 3 digit code at the start of the number.
  • The cities the ticket is valid for travel between.
  • Flight that the ticket is valid for. (Unless the ticket is "open")
  • Baggage allowance. (Not always visible on a printout but recorded electronically for the airline)
  • Fare. (Not always visible on a printout but recorded electronically for the airline)
  • Taxes. (Not always visible on a printout but recorded electronically for the airline)
  • The "Fare Basis", an alpha or alpha-numeric code that identifies the fare.
  • Restrictions on changes and refunds. (Not always shown in detail, but referred to).
  • Dates that the ticket is valid for.
  • "Form of payment", i.e., details of how the ticket was paid for, which will in turn affect how it would be refunded.
  • The Rate of Exchange used to calculate any international parts of the fare and tax.
  • A "Fare Construction" or "Linear" showing the breakdown of the total fare.

Replacement of paper tickets

IATA announced that as of June 1, 2008, IATA-member airlines will no longer issue any paper tickets.
A ticket is generally only good on the airline for which it was purchased. However, an airline can endorse the ticket, so that it may be accepted by other airlines, sometimes on standby basis or with a confirmed seat. Usually the ticket is for a specific flight. It is also possible to purchase an 'open' ticket, which allows travel on any flight between the destinations listed on the ticket. The cost for doing this is greater than a ticket for a specific flight. Some tickets are refundable. However, the lower cost tickets are usually not refundable and may carry many additional restrictions.
The carrier is represented by a standardized 2-letter code. In the example , Thai Airways is TG. The departure and destination cities are represented by International Air Transport Association airport codes. In the example above, Munich is MUC and Bangkok is BKK. The International Air Transport Association is the standard setting organization.
Only one person can use a ticket. If multiple people are traveling together, the tickets are linked together by the same record locator or reservation number, which are assigned, if the tickets were purchased at the same time. If not, most airlines can cross-reference the tickets together in their reservation systems. This allows all members in a party to be processed in a group, allowing seat assignments to be together (if available at the time of the assignment)


  • Flight search – destination proffered time.
  • A city that wants to travel.
  • Identify airline that want to travel.
  • When it review the information and the date, time and location.
  • Complete information on passengers preferred travel.
  • Process payment online by filling in your credit card detail (visa or master card).
  • Reservation success!